Top Flow Plumbing (“Top Flow Plumbing,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our company, or using our services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your information.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Property address
- Service address
- Billing information (when applicable)
- Information submitted through contact forms
- Appointment requests
- Service inquiries
- Reviews and customer feedback
- Communications with our team
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- General geographic location
- Website interactions
- Click activity
- Session information
How We Use Your Information
Information collected may be used to:
- Respond to service requests
- Schedule appointments
- Provide plumbing services
- Communicate regarding estimates and projects
- Improve customer service
- Process payments
- Send appointment reminders
- Respond to customer questions
- Improve our website and user experience
- Analyze website performance
- Improve marketing campaigns
- Prevent fraud or unauthorized activity
- Comply with applicable legal obligations
Call Tracking
To better understand how customers find our business and to improve our advertising performance, Top Flow Plumbing may utilize call tracking technology.
Calls made through tracking telephone numbers may be recorded or monitored for quality assurance, training, customer service, and marketing analytics where permitted by applicable law.
Tracking numbers simply forward to our primary business line and do not change the customer experience.
Cookies & Tracking Technologies
Our website may use cookies, pixels, web beacons, and similar technologies to improve website functionality and marketing performance.
These technologies help us understand:
- Website traffic
- Visitor behavior
- Popular pages
- Marketing campaign performance
- Advertising effectiveness
- User preferences
Visitors may disable cookies through their browser settings, although doing so may affect portions of the website.
Google Services
Our website may utilize various Google services, including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Enhanced Conversions
- Google Search Console
These services help us understand website performance, improve advertising campaigns, measure conversions, and better serve website visitors.
Google may collect information in accordance with Google’s own Privacy Policy.
Microsoft Advertising
We may use Microsoft Advertising (formerly Bing Ads) conversion tracking and remarketing technologies to better understand website performance and improve advertising effectiveness.
Meta (Facebook & Instagram)
Our website may utilize Meta technologies including:
- Meta Pixel
- Meta Conversions API
- Remarketing
- Conversion tracking
These technologies help measure advertising performance and improve future marketing efforts.
Third-Party Service Providers
We may share information with trusted service providers that assist us in operating our business, including providers of:
- Website hosting
- Payment processing
- Scheduling software
- CRM platforms
- Marketing services
- Analytics
- Call tracking
- Email communications
- Customer support
These providers receive only the information necessary to perform their services.
Information Sharing
We do not sell your personal information.
We may disclose information:
- To fulfill requested services
- To trusted vendors providing services on our behalf
- When required by law
- To protect our legal rights
- During a business transfer, merger, or acquisition
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of applicable personal information
- Opt out of marketing communications
- Disable cookies through your browser
Certain information may be retained where required by law or for legitimate business purposes.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage visitors to review the privacy policies of any third-party sites they visit.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Texas Privacy Rights
Residents of Texas and other states may have certain privacy rights under applicable laws. Depending on your state of residence, you may have the right to request access, correction, deletion, or limitation of certain personal information.
To exercise applicable rights, please contact us using the information below.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.
California residents may request information regarding the categories of personal information collected, disclosed, or shared and may request deletion or correction of eligible information, subject to applicable legal exceptions.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.
The updated version will be posted on this page with a revised Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Top Flow Plumbing
Phone: (469) 297-2003
Website: https://topflowplumbing.com/
Contact Page: https://topflowplumbing.com/contact-us/